Returns & Exchanges

Not in love with your new bag? No problem. We want you to love our work as much as we love making it for you!

RETURNS

Please make sure that it’s in original condition (unworn and not damaged) and we are happy to offer store credit for any reason, within 46 days of the ship date, in exchange for your returned item.

Store credit is issued in the form of a gift card.  (See the Gift Cards Section of the FAQ for information on redeeming and the terms and conditions associated with gift cards.)  Contact us at hello@materialsandmethods.ca to start the process.

NOTE: all customized bags (custom strap length, etc.) are FINAL SALE and can’t be returned. For this situation, we are planning to set up a resale marketplace.  In the meantime, get in touch, and we’ll see what we can do! If you have any questions, get in touch by emailing hello@materialsandmethods.ca

 EXCHANGES

Please make sure that it’s in original condition (unworn and not damaged) and we are happy to exchange it for you, as long as you contact us within 46 days of the ship date.

Exchanges are subject to availability. If the product you requested in the exchange is unavailable, we will send you store credit in the amount you paid for your original purchase. Contact us at hello@materialsandmethods.ca to start the process.

NOTE: all customized bags (custom strap length, etc.) are FINAL SALE and can’t be exchanged. For this situation, we are planning to set up a resale marketplace.  In the meantime, get in touch, and we’ll see what we can do! If you have any questions, get in touch by emailing hello@materialsandmethods.ca